ffective Date: August 27, 2025
TelyRx Dallas, LLC and its licensed pharmacy in Dallas, Texas (“TelyRx,” “we,” “our,” or “us”) are committed to protecting the privacy and confidentiality of the information we receive in the course of operations. This Privacy Policy describes how we handle your information in connection with the dispensing of medications and related pharmacy services.
This Privacy Policy applies to all information collected or maintained by TelyRx pharmacy in the course of filling prescriptions, providing pharmaceutical care, counseling, processing payments, and complying with applicable federal and state pharmacy regulations.
Protected Health Information (PHI)
Most of the information we collect and maintain about you is considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). TelyRx Dallas LLC uses and discloses PHI in accordance with our Notice of Privacy Practices, and applicable state and federal regulations, which describes in detail your rights under HIPAA and how we may use and disclose PHI for treatment, payment, and healthcare operations. In the event of any conflict between this Privacy Policy and the Notice of Privacy Practices, the Notice of Privacy Practices governs.
Information We Collect
In the course of operating TelyRx Dallas LLC, we may collect:
- Personal identifiers (name, mailing address, telephone number, email address, date of birth).
- Prescription and medical information (medications prescribed, dosage, prescribing physician, relevant medical history).
- Payment information (payer information, billing address, credit/debit card details).
- Communications with the pharmacy (telephone calls, counseling records, messages, and other communications regarding prescriptions).
- Regulatory records required by state or federal law, including dispensing logs and records related to controlled substances.
How We Use Your Information
We use your information only as permitted by law and as necessary to provide safe and effective pharmacy services, including to:
- Dispense prescription medications.
- Verify your identity and maintain accurate patient records.
- Provide counseling and answer questions about your medications.
- Communicate with your prescribing physician or other healthcare providers.
- Process payments.
- Comply with federal and state pharmacy regulations (e.g., drug utilization reviews, recalls, audits).
- Protect our legal rights and the safety of our patients.
Disclosure of Your Information
We do not sell or share your information for marketing purposes. We may disclose your information only as permitted or required by law, including to:
- Your prescribing physician or other treating healthcare providers.
- State and federal regulators, including Boards of Pharmacy and the Drug Enforcement Administration (DEA).
- Third-party vendors who support pharmacy operations (e.g., secure software providers, shipping carriers, payment processors) under confidentiality safeguards.
- Law enforcement or government agencies when required by law, valid legal process, or to protect health and safety.
Your Rights
You have rights under HIPAA and applicable state laws, including the right to:
- Access and request copies of your pharmacy records.
- Request corrections to your records.
- Request restrictions on certain uses and disclosures of your PHI.
- Request confidential communications (e.g., alternate address or phone number).
- Receive an accounting of certain disclosures of your PHI.
- File a complaint if you believe your privacy rights have been violated.
For more details, please refer to the Notice of Privacy Practices available at our pharmacies or by request.
Data Security and Retention
We use administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Records are retained in accordance with applicable federal and state pharmacy recordkeeping requirements and securely destroyed once retention periods expire.
Children’s Information
Our pharmacy services are not directed to children under age 18 without the involvement of a parent, guardian, or authorized caregiver.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as required by law or changes in pharmacy operations. The updated version will be available at our pharmacy locations and upon request.
Contact Us
If you have questions about this Privacy Policy or your privacy rights, please contact:
Privacy Officer
TelyRx Dallas, LLC
8113 Ridgepoint Dr, Suite 214
Irving, TX 75063
Email: [email protected]
Phone: (800) 878-1660